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| At Limelight Networks, we don’t just deliver content. We also deliver exceptional support services that simplify your life and add peace of mind through every stage of your CDN deployment. And with our 100% SLA, you can be sure we’ll keep your content online and available. |
| Fast turn-up Your support begins with close collaboration with a dedicated Limelight Networks account team. These expert professionals will help you cut the costs and the complexity associated with launching high-performance content delivery services. Thanks to operational readiness assessment, training calls, and post-install optimisation and tuning, your CDN will be up fast and running efficiently. |
| Proactive communications
Every Limelight Networks CDN includes advanced monitoring and reporting tools that make it easy to evaluate traffic and pinpoint issues. A straightforward interface puts these command-and-control capabilities in your hands. But rest assured that we’re also keeping an eye on your network and your business. In fact, our expert support team will often notice issues before you do. |
| Rapid issue resolution
Got a problem? You can count on Limelight Networks for rapid response, around the clock and around the world. Limelight CDN support is staffed 24 hours a day, 7 days a week. Your CDN account includes an easy-to-use trouble ticket system that automates ticket creation and escalation, in addition to logs and reports that help resolve your issues quickly. |
